Refund Policy

1. The product is delivered immediately

After Dodo Payments confirms payment, the submitted creative is published to the selected billboard. You expressly request immediate performance during checkout. The purchase is for that digital advertising placement, not permanent ownership or a guaranteed display period.

2. Replacement does not create a refund

An occupied billboard can be replaced for exactly $1 more than its current confirmed purchase price. For example, a board showing $50 costs the next buyer $51. Once the $51 payment is verified, the new creative takes that board.

The former buyer does not receive a refund, credit, transfer, or another board merely because the placement was replaced. Another buyer may replace a placement immediately.

3. Final-sale rule

To the fullest extent permitted by law, purchases are final. We do not offer discretionary refunds for being replaced; fewer impressions, clicks, leads, or sales than expected; dislike of placement or appearance; temporary downtime; future layout or feature changes; service discontinuation; or removal for violating the Terms or Advertising Rules.

4. Exceptions and billing problems

Nothing in this policy limits a mandatory consumer right. Dodo Payments may approve or require a refund under applicable law or its Buyer Terms, including for a duplicate charge, an incorrect amount, or a technical failure that prevents or unreasonably delays delivery.

A checkout reserves its selected board for 10 minutes. A valid provider payment that settles after that reservation expires cannot publish or replace a board; the integration marks it for a full automatic refund instead.

Dodo Payments is the Merchant of Record and handles payment, tax, refund, and dispute processing. Its decision and applicable law control where they require a different result from this policy.

5. How to request help

Email legal@brandmygoldfish.lol promptly with the order ID, purchase email, billboard number, and a factual description of the problem. Never send a full card number or security code. You may also use the support details in the Dodo Payments receipt or its purchase-support page.

Contact support before starting a chargeback so a duplicate charge, incorrect amount, non-delivery, or other billing issue can be investigated. This does not restrict any right that applicable law gives you.

6. Related policies

The Terms of Service, Advertising Rules, and Privacy Policy also apply. If this Refund Policy conflicts with a mandatory legal right, that right controls.